Have a question about AeroBed products? Many frequently asked questions are listed below. Click on the question to find the answer.
Warranty/Replacement Policy
AeroBed products carry a one year warranty from the date of original purchase for mattress replacement and 2-3 years on pumps/motors (depending on model type). In the unlikely event that you experience product failure within the warranty period, follow the steps below for warranty redemption.
You will need your original proof of purchase (store receipt, packing slip or e-mail order confirmation). Please fax it to us at (847) 485-3954 or include it in an email reply along with the following information:
Title: AeroBed Product Warranty Replacement Request
Name
US Postal Mailing Address
Delivery Address (No PO Boxes)
Daytime Phone Number
Reason for Return
When the above information is received, we will send a Return Authorization Label to return your product to us. This information is sent via US postal mail within 7-10 business days. When we receive your return, we will then ship you the replacement product.
If you do not have a proof of purchase, or are past the 1 year warranty period, please contact our Customer Service Department directly at (888) 462-4468.
Weight Limits
Below are the sizes of AeroBed products and recommended maximum weight for each:
Twin size mattress - 450 lbs for 1 person.
Full size mattress - 650 lbs between 2 individuals.
Queen size mattress (both single and raised models) - 750 lbs between 2 individuals.
How to Determine the Size of Your Bed
Watch this quick video
To determine the correct size of your bed:
Make sure the product is deflated. Use a measuring tape and measure from seam to seam the length and width of your product.
Twin size beds will measure 74 inches in length and 39 inches in width.
Full size beds will measure 74 inches in length and 54 inches in width.
Queen size beds will measure 78 inches in length and 60 inches in width.
NOTE: AeroBed products are made to fit standard size sheets
Rebate Information
If you would like the status of your rebate, gift card, or free item with purchase, please call the telephone number listed on the rebate form or contact them using the website address.
Product Compatibility
To help determine what products are best suited for your model type, please call our Customer Service Department at (888) 462-4468. Our service hours are Monday – Friday, 8:00 am - 4:30 pm Central Standard Time.
Mattress Cover Inquiry
Specifically designed mattress covers that fit AeroBed products can be purchased separately. if you have a question about covers or would like to purchase one, please contact our Customer Service Department at (888) 462-4468.
Patch Kits
Patch kits are included with most AeroBed products.
Replacement Parts
Replacement parts for some products are available through our website or by calling our Customer Service Department at (888) 462-4468, Monday – Friday 8:00 am – 4:30 pm Central Standard Time.
Adapters for Foreign Countries
AeroBed Products does not recommend the use of power converting adapters with any of our products. Our products are designed for specific voltages only which is stated in each respective product’s instruction manual. Any use of converters with our products would be at your own risk. If your pump would become damaged by using a converter, a replacement would not be covered under warranty. If your travels take you to Europe, Australia or Canada, please contact our international distributors to purchase pumps and motors with the appropriate voltage.
Broken Parts
Your AeroBed and pump are guaranteed to be in perfect condition when you receive it. The bed, pump and release valve are also guaranteed to perform under normal usage conditions for one to three year period, depending on the type of product purchased. If, upon purchase, you discover your bed, pump or valve is in some way defective, or if a part breaks within the warranty period, contact our Customer Service Department at (888) 462-4468.
Product is Leaking Air
Possible reasons and solutions...
1. Air is leaking from the air release valve. If air is leaking from the air release valve, carefully remove the round black plastic gasket (or white silicone gasket, depending on model) inside the air release valve cover.
Rinse this gasket in warm water for 10 minutes, then cool and towel dry.
Re-insert gasket in the valve cover, making certain that the side of the gasket with the U-shaped groove faces into the cover. Leave valve in the open position for approximately 30 minutes. Then close and proceed with inflation instructions.
2.Air is leaking from a puncture or tear in the product.
If you have a puncture or tear in your product, it may be possible to repair the damage by using the Vinyl Repair Kit included with your product. Follow all instructions and heed all warnings included in the repair kit.
To obtain a new vinyl repair kit, contact our Customer Service Department at (888) 462-4468.
Bed Won't Properly Inflate
Possible reasons and solutions...
1. The air release valve is open. If the valve is open, close it by using two thumbs to push cover and snap it into valve.
2. The pump is not plugged in. Plug pump into any 110 Volt AC electrical outlet (220V product sold outside North America).
Rechargeable Pumps
The Rechargeable NiCd Dual Power Pump runs instantly when plugged into a car lighter, or runs cordlessly after recharging at home. The pump comes complete with a transformer for recharging. The transformer is a 120 volt AC, 60Hz, 6W device and produces 7.5 volts DC. The pump recharges fully in 12 hours - for best results, make sure that the pump is completely drained of power before recharging – do not overcharge.
Note: The pump must be charged for 24 hours for the very first charge.
Valve Replacement Instructions
To remove your old valve: At the tab latch, peel the soft black vinyl rim back and lift the hard black plastic on the outer edge of the valve toward the center. If the black vinyl is too hard, soften it by using a hairdryer for 15-20 seconds.
To install your new valve, open the replacement valve tab.
Next, seat the hinge area onto the hinge support, and then squeeze the soft vinyl ring towards the center of the mattress opening.
Then, feed the vinyl through the opening of the new valve.
Once the vinyl has been fed through the opening, make sure there are no bulges or kinks in the vinyl ring. Slide your thumb around the inner edge to make sure that it is smooth.
Again, a hairdryer may be used for easier application.
Diaphragm Valve Replacement Instructions
To replace the diaphragm valve, make sure your bed is completely deflated. Next, unfasten the snaps the hold the motor housing in place.
The motor detaches by twisting the section with the power cord counter-clockwise. The section that remains attached to the bed is called the Diaphragm Housing.
The diaphragm housing consists of (3) parts:
- Housing cover
- Mattress mount
- Diaphragm valve
To remove the housing cover:
Locate and remove the Phillips head screw above the rubber adjustment button.
The cover should hinge away from the mount exposing the diaphragm valve.
To remove the diaphragm valve:
Look for a second screw on the side of the valve and remove.
Turn the mattress mount counter-clockwise and lift the valve out of the mount.
To install the Diaphragm valve, first check the valve - it should have a plastic stem through the center, with a spring and a metal washer at the top.
The bottom of the valve should have a soft rubber disc completely sealing the opening.
The outer diameter of the valve should have a black rubber 'O' ring around it.
Return the mattress mount to its original position by turning counter-clockwise until horizontal.
Lightly coat the black 'O' ring or the rubber seal on the mattress mount with soap - this will perform as a lubricant.
Place the diaphragm valve in the mount and twist clockwise until tight.
Check the diaphragm valve by trying to move it from side to side - the valve is tight when there is no movement).
Replace the housing cover and screw into place.
Reinsert the motor by matching the alignment marks located on the housing cover and motor and turn clockwise.
Finally, fasten support straps around the motor. You are now ready to inflate your AeroBed.
103 Hands-Free Pump Operation Instructions
Watch this quick video
To inflate your AeroBed product, remove the protective plastic cap from the Quick Air Release Valve by turning it counter clockwise. Then, open the protective rubber cap at the end of the pump. Next, press the mouth of the pump into position on the Quick Air Release Valve, turn clockwise until it locks. The pump will start to run automatically.
After approximately 60 seconds, you should hear a high pitch whine of the pump which will signal that the bed is inflated to full capacity.
Next, detach the pump by turning it counter clockwise. You can then lie on bed and check the firmness. For a softer feel, depress the button in the center of the valve.
If the bed becomes too soft, reattach the pump and re-inflate the bed until the desired level of firmness is achieved.
120 Hands-Free Pump Operation Instructions
Watch this quick video
To inflate your AeroBed product, press the 'Inflate' button on the pump and allow the bed to fully inflate. The pump will stop automatically when finished. Do not interrupt inflation. If inflation is interrupted, press the 'Inflate' button again to continue the cycle.
To adjust the firmness level, use the control wand to adjust your desired level of firmness.
To deflate your AeroBed product, press the 'Deflate' button on the pump and allow the bed to fully deflate. The pump will stop automatically when finished. Do not interrupt deflation.
2110 Hands-Free Pump Operation Instructions
Watch this quick video
To inflate your AeroBed product, turn the dial on pump to the "inflate" position. The bed will now inflate hands-free. When the desired firmness is reached, turn dial to the "neutral" position.
To deflate your AeroBed, open the quick air release valve at the foot of the bed. Deflation will take approximately 60 seconds.
For the most compact storage, close the valve and turn the dial to deflate - once the excess sir is released, turn the dial to the "Neutral" position